Frequently Asked Questions

What is Glamstadt?
Glamstadt is a fashion destination that celebrates individuality and modern elegance. Discover carefully curated collections that boost your confidence and express your unique style with every garment.

Do you offer free shipping?
Yes, free shipping is included with every order. No minimum order value or hidden conditions—we simply believe that delivery should be easy and stress-free.

How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. Once your package has been shipped, you will receive a tracking link that allows you to track the shipment in real time.

Do you ship internationally?
Currently, we only ship within Germany. Our focus is on providing the best possible experience locally. If we expand to other regions in the future, we will be the first to inform our community.

What is your return policy?
Changed your mind? No problem. You have 30 days from delivery to return your items. Simply contact us at support@glamstadt.com and we will guide you through the process.

How long does a refund take?
Once your return has been accepted, the refund is usually issued within 7 business days. Depending on your bank, it may take a little longer for the amount to appear on your statement.

Do you accept exchanges?
Yes, we do. If you would like to exchange an item, simply let us know at support@glamstadt.com and we will help you find the right option.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Shop Pay, PayPal, Apple Pay, and Google Pay. Every transaction is securely processed with SSL encryption to protect your data.

Are my personal data and payment information secure?
Absolutely. Protecting your privacy and payment data is our top priority. Glamstadt never stores your sensitive data, and our checkout is completely secure.

What should I do if my order has not arrived?
First, check the tracking link in your shipping email. If more than 7 business days have passed and your package still has not arrived, contact us at support@glamstadt.com and we will take care of it immediately.

Can I change or cancel my order?
As long as your order has not yet been shipped, we may still be able to help with certain changes. However, due to our fast order processing, we are unable to cancel an order once it has been placed. If you need to make changes, please contact us as soon as possible after placing your order, and we will do our best to help.

Do you need further assistance?
We are always here for you. Simply send us a message at support@glamstadt.com and our friendly team will be happy to assist you.